Dogtopia

PHOENIX & tUCSON, ARIZONA, USA

Operations Management

Strategic Change

Leadership Development

Project Scope and KPI's

To assimilate operations of two underperforming franchise businesses, and return them to profitability under new ownership. Original timeframe was set at 3 months, but extended to 6 months due to COVID. KPI’s include:

TEAM

Develop a high performing team culture, improve staff retention, and increase ENPS

PRICING

Introduce new pricing model to ensure consistent growth in sales and customer retention

Developing Leaders

Hire and train new leadership team to push business growth

Project Outcomes

Internal

External