Operations Management
Strategic Change
Leadership Development
Project Scope and KPI's
To assimilate operations of two underperforming franchise businesses, and return them to profitability under new ownership. Original timeframe was set at 3 months, but extended to 6 months due to COVID. KPI’s include:
TEAM
Develop a high performing team culture, improve staff retention, and increase ENPS
PRICING
Introduce new pricing model to ensure consistent growth in sales and customer retention
Developing Leaders
Hire and train new leadership team to push business growth
Project Outcomes
Internal
- New Leadership Team
- Franchise Return to Profitability
- New Hiring Processes
- Improved Safety and Training
External
- Increased Customer Loyalty
- Increased Customer Spend
- Recurring Revenue Model Implemented
- Re-defined Customer Service Standards